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How do I know my coach won't get torn up?
This is the single biggest concern of RV owners. The
long and the short of it is the the renter is responsible for almost
everything. The only exceptions are the normal wear
items. Each renter is screened extensively. We get their
addresses, phone numbers, fax numbers, driver's license information,
auto insurance binders plus any other information that seems
pertinent.
Each renter is given an extensive walk-through on the coach and must
sign the Check-Out sheet. This keeps them from coming back later and
saying the reason something broke or got damaged was because we
didn't tell them how to operate it. We also take a video tape of
each unit just before it goes out. In addition, each renter is
required to read the Terms and Conditions and sign them. These terms
and conditions were written to protect the coach, the owner of the
coach and American RV Rentals. They clearly spell out what the
renter’s responsibilities
and the penalties involved if they don't adhere to them.
Every coach is clean, full of gas and water and thoroughly inspected
before it leaves. We do a video of every rental unit just before it
goes out so there is no question of it's condition. The customer
signs that it's in good condition and that they agree to return it
full of fuel and clean. If they don't, we clean it and or gas it and
charge the renter. On the Vehicle Check-Out form and our contract ,
it clearly states that we have 21 days to inspect the unit before
refunding the renters deposit. This gives us enough time to check
the unit carefully for anything that might be hidden.
None of these things are of any use if we can't collect from the
renter if damage occurs. To make certain we will be able to collect,
each renter must pay for the rental in advance plus leave us a
$250.00 deposit. The renter must sign a blank credit card ticket
authorizing us to charge any balance due on their credit card. With
this credit card authorization, the customer can't successfully
dispute our charges to their credit card company.
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What about
insurance?
We get an Insurance Binder from the renters or sell them a
commercial policy. Either way your insurance never comes into
play.
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What if I want to use
my coach?
It is very simple. When you know you
want to use the coach, call us and we'll reserve it for you as
though you were any other renter. When you picked it up, it
will be full of fuel, water and propane. Well start the
refrigerator and water heater for you and check all the appliances,
generator, etc. All we ask is that you return it full of fuel,
propane and cleaned with holding tanks dumped so that it's ready to
go out on the next rental.
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How do I know my coach will be properly
maintained?
In most cases, our maintenance procedures are far more strict
than the average owner's. When a motor home goes into the
program, we fill out a vehicle information screen in our computer.
One of the questions it asks is how often we want to perform
maintenance on this vehicle. We also are required to enter the
mileage when we receive the coach and the computer keeps track of
how many miles are put on it.
Each time a renter picks up the unit, we record the actual mileage
and the generator hours. When they return, we again record the
mileage and generator hours. When the unit has 3,000 miles on it
since the last service, the computer automatically prompts us to let
us know it's time to service this unit. When so prompted, we will
change the oil & filter, check the transmission fluid, radiator
coolant, brake fluid, batteries and tires for proper wear.
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Are people allowed to smoke in my coach?
NO! We don't allow smoking in any of our rental units.
There is far too much risk that the upholstery or carpet could be
damaged and many people are sensitive to the smell of smoke.
Every renter must sign a sheet that clearly states that there is
no smoking allowed in the coach. If they choose to ignore this rule,
they will be charged a minimum of $250.00 so the coach can be fumigated and
professionally cleaned to remove the after-effects from the smoke.
This charge is purposely high to deter even the most stubborn
renter.
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Who is allowed to drive my
coach?
Only the renter and those persons designated at the time the
reservation is taken. Each designated driver will be required to
give us their full name, address, drivers license and expiration
date. The renter understands that they're the responsible party and
will be charged for any damage or repairs due to negligence.
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What happens if the coach breaks down on
the road?
Every renter is told that they can repair anything that breaks and
bring us the receipt for reimbursement for anything up to $100.00.
If the repair is for more than $100.00, they MUST call us for
approval and instructions. Items 13 on the Terms and Conditions
clearly spell out the procedures that must be followed and our
limits of liability. Our liability is limited to the reimbursement
for any full rental days lost due to the breakdown and does not
include any other expenses the renter might incur. Our contract
specifically states that such things as the refrigerator, generator,
air conditioner, etc. do not constitute a breakdown and no
reimbursement will be forthcoming.
Once the unit has been repaired and returned to us, we will make the
determination as to whether the breakdown was due to mechanical
failure or negligence on the part of the renter. If we determine it
was due to negligence or misuse, we will charge the renter for the
repair. If the unit is still covered by a warranty, we will either
send the renter to an authorized warranty station or file the claim
ourselves upon their return. If it's simply a mechanical failure of
a part not covered by a warranty, the owner and American RV Rentals will be charged for the repair on a 50/50 basis
as a part of normal maintenance.
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What if my unit doesn't rent?
How often your unit rents depends largely on what
it is. Currently, demand is far greater than our supply. Our motor
homes are averaging over 3 weeks of rental per month during the
summer months.
While we can't guarantee the number of rentals your unit will have,
we have excellent rental history to give you an honest estimate. At
some point we will cap the number of units. We are committed to our
coach owners and will not allow our supply to dilute the owners
income.
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Where would my unit be kept when
it's not out on a rental?
Our Lot is fenced and
lighted. We also have Internet Video Cameras so that we can
get real time surveillance at any time we want.
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How and when do I get paid?
Statements and checks are mailed once every month. Each owner is
paid for all rentals that returned and closed out during the
previous month. The owner’s statement consists of two parts. The
first shows any charges or credits for that month and the total
amount due the owner. The second part lists all the rentals for the
unit for that month.
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